Frequently Asked Questions
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| Why are custom sign orders handled separate from my other orders on Grainger.com? | |
| A. | Because these products
are custom made and we want you to get your products quickly and
accurately, we specially handle them outside of the normal order
flow.(back to top) |
| Will I still get an email confirmation? | |
| A. | Yes, you will get an
email confirmation within 24 hours of submitting your order (Monday -
Friday)(back to top) |
| Will I be able to use the Order Status or Order History feature on Grainger.com to check my custom sign orders? | |
| A. | No. They are placed
separately from your other Grainger.com orders and will not be
included with order status or history. . If you have questions on your
order you can contact us at 1-866-212-4603 (ext. 2879999)
Monday-Friday 7 a.m.-5 p.m CST or email us at
gpartsinfo@grainger.com.(back to top) |
| Why do I need to re-enter shipping and billing information that I previously entered on Grainger.com? | |
| A. | Because this is a
custom order, we require that certain information be re-entered on
this order form.(back to top) |
| How do I cancel an order once it's been placed? | |
| A. | Contact us at 1-866-212-4603 (ext. 2879999) Monday - Friday from 7 a.m. - 5 p.m., CST to
cancel your order. Keep in mind that most orders will ship within two
business days.(back to top) |
| Why does it say "All Custom Sign Sales are Final"? | |
| A. | Once your sign(s) has
been made, custom product orders are not returnable unless the
mistake is due to Grainger's error.(back to top) |
| What is the difference between the 4 sign styles available? | |
| A. |
Each
type of sign serves a difference purpose. OSHA signs will help you
comply with OSHA 1910.145, ANSI signs will help you comply with the
recommended ANSI Z535 Committee on safety signs, Alert signs are
global, visual forms of communication, and Custom signs are designed
to meet your exact specifications, wording, etc. For more information
about sign styles, see How to Choose a
Sign Style. (back to top) |
| How do I know which sign header to select for my safety sign? | |
| A. |
Once
you select a sign style, only the appropriate headers for that sign
style will be available for selection. For the uses of each type of
header, see How to Choose a Sign Header. (back to top) |
| How do I mount my sign? | |
| A. | Self-sticking signs
have a strong adhesive backing which will quickly and easily adhere
to dry, clean surfaces. Plastic, Fiberglass, and Aluminum signs come
with 4 pre-drilled corner holes for mounting. (back to
top) |
| Why can't I change the sign and text color on my sign? | |
| A. | If you choose to design
an OSHA, ANSI or Alert Sign, only the appropriate background sign and
text colors will be used so that you are always creating a compliant
sign. If you want the versatility of different background and text
colors, you should choose to design a Custom sign. (back
to top) |
| Are ANSI and Alert signs available in 20"w x 14"h sign size? | |
| A. | We have designed this
application with our most popular signs and sizes of each sign. If
you need a different size to meet your specific needs, call your
local branch. (back to top) |
| Can I see my sign design in actual size? | |
| A. | Because these signs can
be up to 28" wide and 20" high, it is not possible to show you your
sign design in actual size. Even though the sign design you see is
smaller, everything is still in proportion. (back to
top) |
| How do I find the appropriate pictogram for my specific sign? | |
| A. | Go to the Select
Pictogram Category and choose the category you feel most accurately
describes the pictogram you want. Categories include: Prohibition,
Hazard Communication (HAZCOM), Facility, Personal Protective
Equipment (PPE), First Aid & Rescue, Fire Protection and Arrows.
When the category is chosen, you will see thumbnail designs of each
pictogram appear under the category name with a scroll bar left and
right for viewing the entire range of pictograms available. (back to top) |
| What if I want a different pictogram other than those that I see available? | |
| A. | There are over 64
different pictograms to choose from. We've selected a wide-range of
the most popular and up-to-date OSHA and ANSI graphics and made them
available in the Custom Sign Center. If there is something different
that you would like, call your local branch. (back to
top) |
| Can I order multiple signs? | |
| A. | Yes, you can order
different sign designs. From your order form simple hit the continue
shopping button and create a new sign. (back to top) |
| How do I change my design once my sign has already been submitted to my order? | |
| A. | If you need to change
your design after you've already submitted it to your order, you must
delete the design on the order form, go back to the design
application and redesign your sign and resubmit. (back
to top) |
| How many lines of text are available on my sign? | |
| A. | Custom and OSHA signs
can have up to 5 lines of text and ANSI and Alert signs can have up
to 4 lines of text. (back to top) |
| What is the maximum number of characters per line? | |
| A. | The number of
characters per line depends on the number of words and number of
lines. The application is designed to automatically allow the biggest
character font size for the number of characters and lines typed into
the design application. (back to top) |
| How can I see the full height of the design screen? | |
| A. | In Internet Explorer,
hit F11 for the full-screen mode. To return to normal mode, hit F11
again. In Netscape, right click in the lower frame of Netscape and
select "open target in new window" from the pop-up menu. (back to top) |
| Will I receive a proof of my completed design? | |
| A. | No, a proof is not
needed. The design you create will be manufactured to your
specifications and therefore serves as your proof. Before submitting
your order to the shopping cart, please review your sign carefully. (back to top) |
| How long will it take to receive my order? | |
| A. | In most cases we'll
have your custom sign shipped out with in a couple of days. (back to top) |
| Is the color I see on screen the actual color of my sign? | |
| A. | We have tried to
represent the colors on screen as closely as possible to the actual
sign colors. But, some screen colors vary so there may be a slight
variation in the sign versus the color depicted on your screen. (back to top) |
| How do I contact you with questions about the Custom Sign Center? | |
| A. | If you have questions about how to
create your sign, you can call us at 1-866-212-4603 (ext. 2879999)
Monday-Friday 7a.m.-5p.m CST or email us at gpartsinfo@grainger.com
(back to top) |
